Return Policy

RETURNS

All sales are final unless an error occurred on the behalf of A Naturaleza’s Apothecary.

No returns will be provided or discounts will be provided for missed sales.

Due to the nature of A Naturaleza’s Apothecary products, we are unable to accept returned products. If there’s an issue with your order or you are not satisfied, we will happily work with you to find a solution.

If your order is returned to us due to incorrect address or error on your part, there's a re-shipping fee that will be charged in order for us to reship your order.

If you have any issues, questions or concerns about your order, please email us at naturalezasapothecary@gmail.com


Privacy Policy

This page informs you of our policies regarding the collection, use and disclosure of personal information we receive from users of this site. We use personal information only for providing and improving the site. Your information is not sold or traded for marketing or advertising to any third party companies. By using this site, you agree to the collection and use of information in accordance to this policy. While using our site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name. Like many site operators, we collect information that your browser sends whenever you visit our site. This log data may include information such as your computer's internet protocol address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on pages and other statistics. Data is stored through Squarespace's data storage, databases and general squarespace application. Squarespace stores your data on a secure server behind a firewall. Payments are processed by Stripe.


Terms of Service

These terms and conditions outline the rules and regulations for the use of A Naturaleza’s Apothecary website. A Naturaleza’s Apothecary is located in Houston, Texas United States. By accessing this website we assume you fully accept these terms and conditions. Do not continue to use our site if you do not accept all of the terms and conditions stated on this page.

PROCESSING

We ask for a minimum of 3-5 business days for processing.

Please allow 7-10 business days if you ordered during a sale.

Once processed (3-5 business days), your order is shipped (1-2 business days to get to you).

SHIPPING

Order processing time is 3-5 business days, unless otherwise notified. Orders are shipped using the United States Postal Service (USPS) Monday through Friday. In the case of a holiday, orders are shipped on the next business weekday. When shipped, you will receive an email containing your order tracking information.

PROCESSING REFERS TO HOW LONG IT TAKES FOR US TO MAKE THE PRODUCTS. ALL OF OUR PRODUCTS ARE MADE/FILLED TO ORDER. NOTHING IS MASS PRODUCED LEADING TO SLIGHTLY LONGER PROCESSING.

*Please note that business days for shipping and processing times do not include weekends (Saturday & Sunday) and holidays. Processing time is an "additional" time frame separate to your shipping method of choice.

INTERNATIONAL SHIPPING
All international customs, taxes, and other fees are the responsibility of the customer. The cost will vary by value and country, so please be aware of what to expect before purchasing. Refunds are not given if a package is refused due to customs fees or any other reason.

“Please keep in mind, we are a SMALL business. All items are hand crafted. Please allow time for your item to be consciously made, packed with love and carefully dispatched.

If you have any issues, questions or concerns about your order, please email us at naturalezasapothecary@gmail.com